Frequently Asked Questions

Everything you need to know about Guinther's gourmet food delivery and services.

How do you ensure the freshness of food during shipping?

All perishable items are packed in high-density insulated liners with industrial-grade gel packs or dry ice to maintain optimal temperature throughout the transit process.

What is your policy on returns and refunds?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Where does Guinther's ship to?

We currently ship to all 48 contiguous states in the U.S. We do not offer international shipping or delivery to P.O. boxes to ensure timely arrival of fresh products.

Can I track my order once it has been placed?

Yes, as soon as your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are there any allergens I should be aware of?

Detailed ingredient lists and potential allergen warnings are listed on each individual product page. Our facilities process items that may contain nuts, dairy, and gluten.